Return Policy

Last Updated:

1. Introduction

At Shyxarontholmare, we want you to be satisfied with your purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds for products purchased through our website shyxarontholmare.ddd.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read and agree to these terms.

2. Return Eligibility

2.1 Eligible Returns

You may return products under the following conditions:

• The product is in its original, unopened packaging
• The return request is made within 30 days of delivery
• You have proof of purchase (order confirmation or receipt)
• The product seal is intact and has not been tampered with

2.2 Non-Eligible Returns

We cannot accept returns for:

• Products that have been opened or used
• Products returned after the 30-day return window
• Products that have been damaged due to misuse or improper storage
• Products purchased from unauthorized retailers

3. How to Initiate a Return

3.1 Contact Us

To initiate a return, please contact our customer service team:

3.2 Required Information

When contacting us, please include:

• Your order number
• Date of purchase
• Reason for return
• Photos of the product and packaging (if applicable)

3.3 Return Authorization

After reviewing your request, we will provide you with:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions
• The return shipping address

Please do not send any returns without first obtaining an RMA number. Unauthorized returns may be refused or delayed.

4. Return Shipping

4.1 Shipping Costs

Return shipping costs are the responsibility of the customer, unless:

• You received a defective or damaged product
• You received the wrong product
• The return is due to our error

4.2 Shipping Guidelines

When shipping your return:

• Use the original packaging if possible
• Include the RMA number on the outside of the package
• Use a trackable shipping method
• Keep your shipping receipt and tracking number

We are not responsible for returns lost in transit. We recommend using a shipping carrier that provides tracking and insurance.

5. Refunds

5.1 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days after approval
• Bank processing time may vary (additional 3-5 business days)

5.2 Refund Amount

Refunds will include:

• The full purchase price of the returned product(s)
• Original shipping costs (only if the return is due to our error)

Refunds will NOT include:

• Original shipping costs (for standard returns)
• Return shipping costs (unless we provided a prepaid label)

5.3 Partial Refunds

In certain situations, partial refunds may be granted:

• Products with visible signs of use
• Products not in their original condition or packaging
• Products returned more than 30 days after delivery (at our discretion)

6. Exchanges

If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product. This ensures the fastest processing time and that you receive your new product as quickly as possible.

7. Damaged or Defective Products

7.1 Reporting Issues

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damage or defect
• Photos of the packaging
• Description of the issue

7.2 Resolution Options

For confirmed damaged or defective products, we will offer:

• A replacement product at no additional cost
• A full refund including original shipping costs
• Prepaid return shipping label

8. Order Cancellations

You may cancel your order under the following conditions:

• Orders not yet shipped: Full refund will be issued
• Orders already shipped: Standard return policy applies

To cancel an order, contact us immediately with your order number.

9. Your Rights Under New Zealand Law

This Return Policy is in addition to your statutory rights and does not replace or limit them. Under the Consumer Guarantees Act 1993 (CGA), if you are a "consumer" (i.e., you buy for personal, domestic, or household use), our goods come with guarantees that they will be of acceptable quality, fit for any particular purpose made known to us, match their description, and comply with any express warranty. If we fail to meet these guarantees, you may be entitled to:

• Remedy the failure: Require us to repair or replace the goods within a reasonable time
• Reject the goods: Where the failure cannot be remedied or is substantial, you may reject the goods and choose a refund of all money paid or replacement goods of the same type and similar value (if reasonably available)

We cannot contract out of these guarantees where you are a consumer. Refunds under the CGA must be in cash (or the value of other consideration provided), not store credit only, when you are entitled to a refund. Disputes about your rights under the CGA may be referred to the Disputes Tribunal or the courts. For more information, visit the Commerce Commission or Consumer Protection NZ.

10. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective upon posting to the Website. The "Last Updated" date at the top indicates when the policy was last revised.

11. Contact Us

If you have any questions about our Return Policy, please contact us: